For Providers: How to Get Started at Your Clinic or Hospital

We’re glad to help you start a trial program at your clinic or hospital so that you can test if our systems are right for you.

Our platform leverages the power of OpenAI’s large language models to streamline communication between patients and clinicians, saving time and improving patient outcomes with patient education. This technology offers numerous benefits for both providers and patients, from automating administrative tasks to providing real-time clinical decision support.

By incorporating our chatbot system into your practice, you can enhance patient engagement, optimize clinical workflow, and provide affordable and timely medical information. In this guide, we will walk you through the process of getting started with our chatbot system at your clinic or hospital and explain the steps involved in account registration, integration, and accessing training resources.

We’re still actively building the backend in a Beta release and testing with patients and clinicians to ensure the process is safe and helpful for everyone.

We’re hoping to launch later this year. Providers can apply to opt-in to the beta program now to experience the benefits firsthand.

Early Access is a fully-functioning chat management system while we build integrations and further features to make the system even safer and easier to use.

Here’s a few of the benefits that we see so far.

Affordability and Time saving to Patients

A significant benefit of our chatbot system is its affordability and ability to save patients time through telemedicine integration. By connecting with telemedicine platforms, the chatbot can facilitate virtual consultations, allowing patients to access healthcare services from the comfort of their homes or workplaces. This not only reduces transportation costs and time spent traveling to and from appointments but also minimizes the risk of exposure to contagious illnesses.

Moreover, the chatbot’s efficient handling of administrative tasks and appointment scheduling reduces the burden on clinic staff, leading to more cost-effective operations. As a result, healthcare providers can potentially offer more competitive pricing for their telemedicine services, making healthcare more accessible and affordable for a wider range of patients.

Additionally, by streamlining communication between patients and healthcare providers, the chatbot helps to reduce wait times for appointments and follow-ups. Patients can receive prompt answers to their questions, schedule appointments with ease, and obtain important medical information without delay. This time-saving aspect not only enhances patient satisfaction but also contributes to better health outcomes by ensuring timely access to care.

Also our chatbot system can proactively engage patients to foster stronger relationships and better health outcomes where needed. It automates the process of sending appointment reminders to reduce no-shows and ensure timely care. The chatbot can also provide personalized preventive care tips and reminders, helping patients maintain their health and well-being. Additionally, it educates and informs patients by sharing curated health content based on their needs and interests.

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Photo by Joyce McCown on Unsplash

Fine-tuning the Chatbot for your Clinic’s Specialization

As our chatbot system is currently in its Beta release and set to launch later this year, you can make the most of its customization features to provide a more personalized experience for your patients.

To create a tailored experience, you can start by choosing a unique name for your chatbot, making it more relatable and approachable for your patients. You can also customize the chatbot’s appearance and interface to match your clinic’s branding, including colors, fonts, and layout. Configuring the chatbot’s tone and language preferences to align with your clinic’s communication style and cater to your patients’ diverse needs is another important aspect of personalization.

Our chatbot system allows you to customize its knowledge base to ensure accurate and relevant information specific to your clinic. You can upload clinic-specific information and resources, such as details about your clinic’s services, policies, and healthcare professionals. Our chatbot system includes a library of predefined templates for common medical questions and scenarios, which you can customize to reflect your clinic’s approach to patient care. Regularly reviewing and updating the chatbot’s knowledge base is essential for staying current with the latest medical guidelines, research, and your clinic’s policies.

To maintain a high standard of patient care, it’s crucial to establish clear rules and guidelines for your chatbot. Set up escalation procedures for complex or urgent cases, ensuring that patients receive the appropriate level of care. Configure response times based on the nature of the inquiry and your clinic’s availability to manage patient expectations and satisfaction. Additionally, it’s important to implement safety protocols, such as flagging high-risk situations and providing appropriate crisis support resources, to ensure patient safety.

If you haven’t yet, apply for Beta Access to use at your clinic or hospital.

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