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In early trials, patients found AI responses to be high quality with more empathy.
In early trials, patients found AI responses to be high quality with more empathy.
Of 195 questions and responses, evaluators preferred chatbot responses to physician responses in 78.6% of the 585 evaluations. ... Chatbot responses were also rated significantly more empathetic than physician responses
From “Comparing Physician and Artificial Intelligence Chatbot Responses to Patient Questions Posted to a Public Social Media Forum” by John W. Ayers, PhD, MA; Adam Poliak, PhD; Mark Dredze, PhD; et al.
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